When a Facebook post peppers a community page with positivity, we take notice.

When that post goes viral, popping up at the top of newsfeeds for a week, we tell the story.

Collin Amos, a White House mom, had taken her kids with her while getting her oil changed at a local service shop. Josh McCoury was the technician and manager on duty during her pit stop.

That interaction with Josh left an imprint on Collin, who immediately shared on “HIP White House”:

“Not only was (Josh) super friendly, transparent, and patient… he went the extra mile and answered every single question my 6-year-old stepson had for him, went down into the pit and took pictures for him because he wanted to see what it looked like (then explained what all goes on down there), and even gave him a little gift!”

And then the comments started coming like hot popcorn bursting out of the pan.

“We love Josh!”

“He’s incredible!”

“Josh is the best!”

People eagerly added to the positive thread, pushing the post to the top of local newsfeeds.

And Josh didn’t see a single one.

Until his friend Craig texted him that night, congratulating him on landing on the good side of local social media “stardom.”

“It made my day,” Josh recounts, his eyes twinkling as he smiles widely. “The moment before, I had just been cussed out.”

Having worked in the service industry for 11 years, it wasn’t the first time

“When people come in, they are typically having a bad day,” Josh says.

Being mistreated is often collateral damage in customer service work.

“My wife told me years ago that I needed to figure out how to leave work at work,” Josh shares.

As a father of two young children and a devoted husband, that became an essential mindset shift.

By learning from mentors, seeking wisdom, and intentionally setting boundaries, Josh found clarity and purpose that not only strengthened his work life but also enriched his family life.

“If you just care about people, you’re going to be successful,” he says.

That philosophy shows up in the way he approaches every interaction — “treating every vehicle like it belongs to someone you love” and “listening to understand instead of react.”

For Josh, the motivation has always been serving people. He views his vocation as a way to help others — not only customers, but also the employees he leads.

“I love teaching,” he says with a smile. “I want to train my employees so well that I compete with them and their own shop one day.”

And maybe one day, one of them will receive a text from a friend the way Josh did from Craig — pointing them toward a positive social media post about the unforgettable kindness they showed a curious six-year-old boy learning all about oil changes.